We accept cash, check, and all major credit cards. HSA, FSA, and PayFlex cards are accepted. Payments can be made directly to your therapist or online via our secure client portal. 

 

Checks made payable to Electric City Therapy LLC. A $30 fee will be charged for any returned checks.  

 

Your insurance company should reimburse you directly for the expenses you incur related to services provided. Checks from out-of-network insurance companies are not accepted as a means of payment. 

 

If you would like, our billing department can charge your credit card for services provided on a monthly basis and forward a paid receipt to you. Please contact our billing department to make these arrangements. All patients are required to keep a valid credit card on file with our office, even if you will not be paying in this manner on a regular basis.

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Electric City Therapy is an out-of-network provider, full payment of service is due the day of service. 

 

We do offer prompt pay discounts for purchasing bundle packages. For more information regarding our bundle discount packages please email billing@electriccitytherapy.com. 

 

We accept cash, check, and all major credit cards. All clients are required to keep a valid credit card on file with our office, even if you will not be paying in this manner on a regular basis. 

 

Please note, prices are quoted with one CPT code, if additional codes are used, or more time is spent, the cost may increase.  Your are responsible for knowing your benefits and submitting for prior authorization, if required. Your insurance company will be your contact for questions about your specific plan. 

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Billing Portal: Payments can be made online through our client billing portal access.  If interested please contact our Billing Representative at billing@electriccitytherapy.com.

 

Unpaid Bills:  You will be billed on a monthly basis. Payment is expected in full within two weeks of receipt of your invoice, unless special arrangements have been made in advance with our billing department. Please do not wait until you have received payment from your carrier before forwarding your remittance to us. Outstanding balances that are not paid within 60 days will be charged to the credit card on file. 

 

If we submit your claim for services as an in-network provider, bills for services rendered by your insurer are due upon receipt of said bill. All other bills for services rendered are also due upon receipt, including, but not limited to bills for co-pays, deductible amounts and therapy. You agree to pay interest at a yearly rate of 12% on any remaining balance not paid within 60 days from the date of the bill. You also agree to pay any collection fees or costs, attorney’s fees, and related costs and expenses incurred in pursuing any balance not paid within 90 days from the date of the bill. 

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Appeals: If you are in the process of appealing your insurance company’s decision regarding coverage, it is expected that you take on the responsibility of paying for services until the appeal process is complete. In the event you win an appeal, we will happily reimburse you upon receipt of payment from your insurance company for any overpaid amounts.